If you decide you want to partner with a 3PL, you should always strive to maintain a positive and healthy relationship with them. This way, you can be sure of enjoying overall success with your company as you work with the 3PL provider. So, how can you maintain a healthy relationship with your 3PL provider? Let’s find that out.
- Define Your Expectations
As you work with the 3PL, you should keep in mind that you are not the only client that they serve. You will be starting a relationship with the 3PL provider as you partner with them. In that case, you must define your expectations clearly so that the 3PL understands what you expect from them.
The Key Performance Indicators (KPIs) can determine their performance level. Ensure that you define your expectations for the 3PL provider from the beginning. Furthermore, follow up the expectations with reviews to be sure that you are on the right track. Letting the 3PL provider know your expectations from the beginning will help to strengthen the relationship.
- Communicate with the 3PL Partner Frequently
The 3PL provider will be working with you and taking over the major aspects of the supply chain. Here, you must ensure that you inform the 3PL provider about any new development or changes that may develop in your organization. Always provide your 3PL provider with updated info on any year-end activities, and product instructions.
- Have a Single Point of Contact
Another way to make things work easier between you and your 3PL provider is by appointing a highly-ranked executive in the organization to handle challenges and issues with your part of the supply chain. Your 3PL should also do the same. In the long run, this will ease the assessment of the challenges and issues at hand.
- Visit the Site Regularly
It can be challenging to understand how the 3PL provider works if you only follow up the live updates and real-time data sharing. The only way to get a clear picture of their operations is to pay them a visit. Have regular on-site visits to understand the flow of operations in the 3PL firm. This also helps you to understand how the 3PL partner works and how you can strengthen your relationship.
- Measure the Performance
When you measure the performance of your 3PL partner, you have an easy time determining what is left out and how you can make things work even better. It helps you to set new targets for them and enhance the overall performance of the company.
Whenever you are looking for the best 3PL warehouse in California, always ensure that they are reliable and efficient enough.